Senior Software Engineer Customer Experience Platform

Designs and builds the core systems behind Hopper’s post-booking experience, including customer self-serve features, internal agent platforms, and the HTS Assist AI platform. Collaborates with Product, Design, AI, Data, and Operations to deliver scalable and intelligent customer service solutions, such as conversational AI workflows and self-service customer journeys. Supports millions of travelers across various channels, ensuring seamless and high-quality support. Requires expertise in software engineering, particularly in building and maintaining complex systems.