Senior Software Engineer Customer Experience Platform

Designs and builds the core systems behind Hopper’s post-booking experience, ensuring fast and high-quality support at scale. Responsibilities include developing customer self-serve experiences, internal agent platforms, and HTS Assist, Hopper’s agentic AI platform. Collaborates with Product, Design, AI, Data, and Operations to deliver scalable and intelligent customer service solutions, impacting millions of travelers and internal support agents. Focuses on AI-driven voice and chat integrations, self-service customer journeys, and partner-specific experiences.